Report a wrong item and get an exchange or refund
You talk toa customer-service agent
The avatar starts with“Thank you for contacting us. What seems to be the problem with your order?”
I received the wrong item.
I ordered a blue one, but I got a black one.
My order number is 48213.
Can I exchange it?
I'd prefer a refund.
Do I need to send it back?
How long will it take?
Okay, thanks for sorting it out.
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